Did you know you can see IT support requests raised by other staff at your school?
If you've been given access, you can easily check what has been reported and see how things are progressing.
Click Login at the top-right of the page.
Enter your email address and password.
Forgotten your password? Click the password reset option on the login page.
Logging in for the first time? You might receive an email asking you to confirm your email address. Just open the email and click the link inside.
If the email hasn't arrived after five minutes, please email support@blackowl.education.
Go to the support portal homepage.
Click My Tickets (the box on the right of the first row).
You'll now see a list of support requests from staff at your school.
Under each request, you'll see the name of the person who reported it.
Click on any request to read more about it and see the latest updates.
Don't worry! You might just need us to enable access for you.
Email support@blackowl.education and we'll help you get sorted.
Here is an example of how your school might look. All of the data below is demo data, and not real.
